AIA Vitality

AIA Vitality allows you to enjoy rewards for taking active steps in knowing and improving your health. The healthier you get, the more points you earn and the higher your status becomes. The higher your status, the bigger your rewards.

Your wellness journey begins with three simple steps:  

Know Your Health

Discover the state of your health and find out your AIA Vitality Age through the AIA Vitality Health Review and other health assessments. Earn points along the way to increase your AIA Vitality Status.

Improve Your Health

Engage in health and fitness activities to earn even more points and increase your status. 

Enjoy The Rewards

Avail of exclusive discounts from our wide range of partners, including hotel, travel, and entertainment. Plus, insurance benefits in the form of premium discount or additional coverage, which may increase depending on your AIA Vitality Status.

Your AIA Vitality Status corresponds to the number of points you've accumulated within your membership year: 

Bronze          :          0 - 9,999 points
Silver             :          10,000 - 19,999 points
Gold              :          20,000 - 29,999 points
Platinum      :          30,000+ points

You can also earn an instant weekly reward for hitting your fitness target for the week through our AIA Vitality app.

As an AIA Vitality member, you get access to a wide range of health and fitness partners that offer exclusive rates and discounts to help you know and improve your health. Plus, enjoy the rewards for making healthy choices through exclusive discounts from our hotel, travel, and entertainment partners. You can also earn an instant reward for hitting your weekly fitness target through our AIA Vitality app.

If you purchased an insurance product bundled with AIA Vitality, you can enjoy an upfront 10% or 15% premium discount or upfront 20% additional insurance coverage, depending on the plan you purchased. The premium discount may increase up to 20%, while the additional insurance coverage may go as high as 50% in the succeeding years depending on how engaged you are in the program.

Be an AIA Vitality member in two ways:

1. If you are an existing AIA Philippines client with an active policy, you can simply purchase a stand-alone AIA Vitality membership and get to enjoy the full program benefits.
2. You can avail of any AIA Philippines insurance product bundled with AIA Vitality to automatically enjoy the full program benefits as well as the upfront premium discount or additional insurance coverage.

The AIA Vitality annual membership fee is Php 1,200 or only Php 100 per month. That's even cheaper than a large cup of coffee!

You may avail of a stand-alone AIA Vitality membership as long as you have an active policy with us.

To activate your AIA Vitality account, simply use your current username and password for My AIA, our all-in-one customer portal.

Your Welcome Email from AIA Philippines should also contain your pre-registered username and temporary password. Once your account has been activated, you can use the same username and your new password to access the AIA Vitality app. 

If you haven't received your login details, you have: 

• An existing My AIA (or previously, ePlan) account already; or
• Given a wrong or different email address during your policy application.

Call the AIA Philippines customer care hotline at (02) 8528-2000 or send an email to customerservice.ph@aia.com for assistance.

Make sure you have activated your AIA Vitality account by simply using your current username and password for the My AIA customer portal. The portal contains a link to the AIA Vitality app.

The AIA Vitality and AIA Vitality Active apps are only available in the Philippines. Set your country to "Philippines" to find these.

For Apple users, go to Settings > iTunes & App Store > click Apple ID > Country/region > Change Country or Region > Select Philippines.

For Android users, please refer to this link.

Your membership may not have been fully enrolled yet. If the error persists beyond five (5) days, send an email to ask@aiavitality.com.ph. 

Don't forget to provide your AIA Vitality membership number, full name, My AIA username, date of birth, active contact number, and screenshot of the error for faster resolution.

Your e-Membership card can be found on the homepage of the AIA Vitality app. Simply click on Settings > AIA Vitality Membership Card to display your card with your name and AIA Vitality membership number. Tap on the screen to show the barcode on the reverse side.

You can use your e-Membership card to avail of your discount benefits from partner establishments. You may be required by some partners to present a valid government photo ID as additional verification.

Your AIA Vitality e-Membership Booklet is a comprehensive guide to get you started on your wellness journey.

If you are a new member, you will receive your e-Membership Booklet as part of your welcome email from AIA. 

You can also get a copy of the booklet from the AIA Vitality tab of My AIA.

• Compatible Fitness Devices – Fitbit, Garmin, and Polar
• Compatible Fitness Apps - Apple Health, S Health, and Strava

You may link your fitness device or app through the AIA Vitality app. On the app, go to Fitness Devices and Apps, click the Link a Device or App button, select your fitness device or app from the list, and follow the succeeding steps.

You can link as many devices or apps as you want but only one physical activity will be credited with points per day.

If your fitness device or app is not directly compatible to AIA Vitality, check if it is pairable with Apple Health or S Health. If yes, proceed with pairing. You may search online for steps on how to pair your device or app to Apple Health or S Health.

Once done, you may now link Apple Health or S Health to AIA Vitality. Data from your fitness device or app will be passed on to AIA Vitality through Apple Health or S Health. 

The AIA Vitality app can be accessed from My AIA. Just click Forgot login details and provide the necessary information to retrieve your login details.

If your AIA Vitality account got disabled or you got locked out from your account, send an email to customerservice.ph@aia.com to request reactivation of your account. 

Your account will be disabled if you input the wrong username and/or password three (3) consecutive times. Before your account gets disabled, we recommend that you retrieve your username and password already. 

The AIA Vitality Points you earn determine your status and level of rewards. You can earn points by doing any of these qualified healthy activities, and more:

• Reaching a minimum of 7,500 steps tracked through fitness device or app, or joining organized fitness events
• Sleeping 7 hours a day
• Completing available online assessments namely the AIA Vitality Health Review, Online Mental Wellbeing Assessments, Online Vitality Nutrition Assessment, and the Online Non-Smoker's Declaration
• Uploading the results of your AIA Vitality Health Check (BMI, blood pressure, glucose, and cholesterol). You get more points if results are within the healthy range.
• Taking the Vitality Nutrition Consultation and the Vitality Fitness Assessment
• Availing of advanced screenings, certain vaccinations, and dental assessments

Check out your AIA Vitality e-Membership Booklet for the full list or click on How to Earn More Points on the AIA Vitality app.

The AIA Vitality Points you earn determine your status and level of rewards. You can earn points by doing qualified healthy activities such as: 

• Reaching a minimum of 7,500 steps tracked through fitness device or app, or joining organized fitness events
• Sleeping 7 hours a day
• Completing available online assessments namely the AIA Vitality Health Review, Online Mental Wellbeing Assessments, Online Vitality Nutrition Assessment, and the Online Non-Smoker's Declaration
• Uploading the results of your AIA Vitality Health Check (BMI, blood pressure, glucose, and cholesterol). You get more points if results are within the healthy range.
• Taking the Vitality Nutrition Consultation and the Vitality Fitness Assessment
• Availing of advanced screenings, certain vaccinations, and dental assessments

Check out your AIA Vitality e-Membership Booklet for the full list or click on How to Earn More Points on the AIA Vitality app.

You can earn up to a maximum of 100 points daily for your partner gym visit or for meeting any of the following fitness activities criteria. 

Make sure to use a compatible fitness device or app to track these workouts to earn points:

Steps

7,500 per day (50 points)
12,500 per day (100 points)

Heart rate

30 minutes of physical activity at 60% of your maximum heart rate (50 points)
30 minutes of physical activity at 70% of your maximum heart rate (100 points)
60 minutes of physical activity at 60% of your maximum heart rate (100 points)

Calories burned

30 minutes of physical activity and at least 300 calories burned (50 points)

30 minutes of physical activity and at least 600 calories burned (100 points)
60 minutes of physical activity and at least 300 calories burned (100 points)

Speed

30 minutes of physical activity at a minimum speed of 4km/hr (50 points)
30 minutes of physical activity at a minimum speed of 7.2km/hr (100 points)
60 minutes of physical activity at a minimum speed of 4km/hr (50 points)

You may upload the results of your AIA Vitality Health Check, advanced health screening, vaccination, and dental assessment though the AIA Vitality app to earn points.

On the AIA Vitality app, click More > Health Assessments and choose the applicable assessment. Complete the needed information and upload a copy of your health results.

Please note that manually submitted assessment results are subject to audit. AIA Vitality reserves the right to terminate a membership if proven that falsification or fraud was committed.

Better sleep means better health! Get 7 hours of sleep daily to enjoy up to 1,825 AIA Vitality Points yearly. Make a good night's rest a habit and ease your way to wellness while earning easy points!

Don't forget to wear a compatible fitness device like Garmin or Fitbit to get your sleep points.

If your workouts are not awarded with points, please try the following:

• Check if your workout has met the criteria for it to be awarded with points (e.g., you have achieved at least 7,500 steps or have completed a physical activity at the required heart rate or speed). You may check the AIA Vitality e-Membership Booklet for the completion criteria to earn points from your workouts
• Check the My Workouts section under the Fitness tab of the AIA Vitality app. If your most recent workout is already there, your points will follow.
• If after 24 hours and no points have been awarded, send an email to ask@aiavitality.com.ph immediately. Don't forget to state your AIA Vitality membership number, full name, My AIA username, date of birth, active contact number, and screenshot of the error for faster resolution.

If your workout is reflected on the Points Statement of the AIA Vitality app but no points are awarded, it means that you have already maxed out the 15,000 points annual limit for physical activities. 

No worries, because points are still being recorded on your AIA Vitality Active app towards your weekly target.

If your AIA Vitality Points suddenly went back to zero, it means that you have already reached your membership anniversary and you are now on your new membership year. However, your attained AIA Vitality Status from the previous year is carried over to the next year so you still have one full year to enjoy the perks and benefits that come with your attained status.

If you surpass your current status in your new membership year, you can automatically enjoy the benefits specific to the higher status such as bigger discounts from our partners.

If you didn't earn a reward after achieving your weekly fitness target, you either:

1. Haven't completed the AIA Vitality Health Review (VHR) which is a pre-requisite to start getting a weekly reward. To answer the assessment now, log on to your AIA Vitality Active app or click here; or
2. Did not use your existing My AIA account username and password to log in the AIA Vitality Active app.

Immediately send an email to ask@aiavitality.com.ph when you encounter errors in redeeming your reward.

Don't forget to state your AIA Vitality membership number, full name, My AIA username, date of birth, active contact number, and screenshot of the error for faster resolution.

As an AIA Vitality member, you can enjoy the following benefits from Gold's Gym:

• 70% off Gold's Gym Elite membership
• Access to local partners and international branches
• Member-exclusive rate for the AIA Vitality Nutrition Consultation and AIA Vitality Fitness Assessment

Plus, earn 100 AIA Vitality Points daily for every gym visit. The more points you earn, the higher your status, the greater your rewards.

To enrol for a new gym membership, renew your membership, upgrade your existing Gold's Gym subscription to a AIA Vitality discounted membership, or enrol a supplementary member, click here to complete the application form(s).

If you are not receiving points from your gym workouts, kindly send us an email at ask@aiavitality.com.ph with the following details:

• AIA Vitality Membership Number
• Full Name
• My AIA Username
• Date of Birth
• Contact Number
• Gym branch
• Date of gym visit(s) with missing points

If you have a copy of your gym attendance record for the period, please send over as well for faster resolution.

To check the current level of your premium discount or additional coverage, log in to your My AIA account, go to the Policy Details tab, click Basic Policy Information, and select the policy you would like to check. 

Under the Membership Details section, you may find your current level of premium discount or additional coverage.

Adjustment in the premium discount or additional coverage is computed 15 days after your policy anniversary. Your AIA Vitality Status during the anniversary of your policy will be the basis in re-computing your insurance benefit.

If your membership has lapsed, send us an email at ask@aiavitality.com.ph. A lapsed membership means you will not be able to access your AIA Vitality account, earn points, avail partner benefit, nor earn any reward. 

AIA Vitality gives you access to exclusive rates and discounts from our wide range of health and fitness partners to motivate you to know and improve your health while being rewarded for your healthy choices. 

Plus, you can earn AIA Vitality Points as you engage with our health and fitness partners. The more points you earn, the higher your status–which means even greater rewards! For a full list of your AIA Vitality partner benefits, click here.

Please refer to the table below.

Kindly send an email to ask@aiavitality.com.ph or call our Customer Service hotline at (02) 8528-5501 so we can address your concern:

Don't forget to include the following information to assist us with the investigation:

• Member Name
• AIA Vitality Membership Number
• Partner Name and Branch
• Date and Time of Incident
• Name of cashier/manager/frontliner
• Description of issue/concern

Your e-Membership card can be found on the home page of the AIA Vitality app. Simply click on Settings > AIA Vitality Membership Card to display your card with your name and AIA Vitality membership number. Tap on the screen to show the barcode on the reverse side.

You can use your e-Membership card to avail of your discount benefits from partner establishments. You may be required by some partners to present a valid government photo ID as additional verification.

Most of your rewards and benefits are non-transferable as they are meant for you to enjoy as part of your wellness journey. 

You may, however, share certain rewards with family and friends as long as you're with them during availment by presenting your AIA Vitality Membership ID.

You can enjoy free weekly rewards with these simple steps:

1. Access the AIA Vitality Active app through the My AIA customer portal.
2. Complete the AIA Vitality Health Review to know your AIA Vitality Age.
3. Sync a fitness device or app and start tracking your fitness progress. You can earn a maximum of 100 AIA Vitality Points daily from fitness activities.
4. Hit your weekly fitness target to enjoy an instant reward.

Simply hit your fitness target for the week to enjoy an instant freebie from our suite of weekly rewards:

• GrabCar Php 200 eGift
• Mobile Phone or GCash Credit Php 200 eGift
• SM Cinema Php 200 eGift
• The Coffee Bean & Tea Leaf large coffee or tea

Your personalized weekly fitness target changes dynamically based on your current activity levels. 

Your weekly target period starts every Monday and ends every Sunday. Your weekly target starts at 200 points or may be prorated based on when you first signed up. It can go up or down depending on how often you achieve your weekly target. Minimum target is 150 points while maximum is 500 points per week.