Frequently Asked Questions

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My AIA

What is My AIA?

Payments

What happens if I do not pay my premium?

Claims

Who can file a claim?

FAQ topics

My AIA

Check out AIA’s one-stop shop for your policy, health, and wellness needs.

Policy

Need help understanding insurance terms? Get help here.

Payments

All you need to know about conveniently paying your premium can be found here.

Reinstatement

Got a lapsed policy? Click here to get back on track.

Claims

Find out how you can easily file claims and receive benefit pay-outs.

AIA Vitality

Our total wellness program rewards you for making healthy choices. Here’s how.

Rebranding

We are now AIA Philippines! Click here to learn about our shift to a new name.

Quick guides

How to file a claim

Follow a step-by-step guide to submitting your claims

How to pay your premiums

Discover the different payment options available for you

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