The required documents vary depending on the type of transaction. To avoid processing delays, please ensure that all required forms, valid government-issued IDs, and supporting documents are submitted. Please refer here for the complete list of required documents. Once you have compiled the all the documents needed, visit My AIA to file your request.
General Policy Benefits
Benefit Recapture is the recovery or adjustment of benefits previously paid or granted by the company. The recaptured amount may be applied toward premium payments for an existing policy or used for the purchase of a new policy, provided the transaction is within the same company and currency.
Credit to Account is a disbursement option that allows your benefit proceeds to be directly credited to your nominated or enrolled bank account.
Important Reminders:
- The bank account name must match the name of the policy owner.
- The bank account must be active, maintained with an accredited bank, and in the same currency as the enrolled policy.
- Joint bank accounts are not eligible for enrollment under the CTA disbursement option.
Yes. Keeping your contact information up to date helps ensure that you receive important updates, notifications, and communications regarding your policy and benefit transactions promptly and accurately.
If you need to update your contact information, please follow the steps provided here. This will help ensure that we can reach you through your current contact details whenever necessary.
Payout processing times vary depending on the type of transaction and the completeness of the submitted requirements. In general, payouts are processed within 6 to 7 business days. Additional time may be required for transactions involving fund valuation, foreign currency policies, or further verification.
If you have not received your payout within the expected timeframe, please verify if your payment details are accurate and up to date. You may also contact your Agent/BSE for assistance and further investigation.
Pick-up Anywhere (PUA) is a cash disbursement option that allows you to claim your benefit at any BPI branch, similar to a remittance service. Once your benefit is processed, you will receive a PUA reference number, which you must present along with a valid government-issued ID when claiming your benefit
Important Reminders:
- Your registered mobile number must be active to receive the PUA reference number.
- For benefit amounts exceeding ₱500,000 or US$10,000, it is recommended to select Credit to Account (CTA) as the disbursement option instead.
PUA SMS Resending is the process of sending a new SMS notification containing the PUA Reference Number (18-digit reference code) when the original SMS notification was not received.
You may request a PUA SMS resend if:
- You did not receive the SMS containing your PUA Reference Number.
- You did not receive the SMS notification from BPI.
- The original SMS was accidentally deleted.
- The SMS has expired or is no longer accessible.
If you did not receive your PUA SMS notification, you may request a resend by contacting Customer Service. A new SMS containing your PUA Reference Number will be sent to your registered mobile number.
If you still have not received the re-sent SMS, please verify that your registered mobile number is accurate, ensure that you have an active network signal, and check that SMS messages from your service provider are not blocked. If the issue persists, please contact Customer Service for further assistance.
Policy Loan
You can check if your policy is eligible for a loan through My AIA. Simply navigate to the Financial Values section to view your policy's loan eligibility.
The policy loan interest rates are as follows:
- US Dollar-denominated policies: 7% per annum
- Peso-denominated policies: 9% per annum
Interest rates are subject to the policy's terms and conditions.
Policy loan repayments can be made through the available Bills Payment channels . For assistance, please coordinate with the appropriate Customer Support.
Yes, partial repayment is allowed. Applicable interest charges will continue to apply based on the outstanding loan balance. Please file your request through My AIA to view the complete Terms and Conditions.
Yes, you may apply for an additional policy loan as long as your policy still has an available loanable amount.
Unpaid policy loans and accrued interest may eventually result in an overloan situation. If this occurs, the policy may lapse or be terminated in accordance with the policy provisions.
Yes. Any outstanding policy loan balance, including accrued interest, will be deducted from the death benefit or claim proceeds payable under the policy.
You may view your available loan balance through My AIA under Financial Values or through your Agent/BSE.
The available balance shown will reflect any outstanding loans and applicable interest.
Dividend Withdrawal
A dividend is a share of AIA’s earnings that are paid to you, our customers, as your share of the company’s profits. Policies that earn dividends are called Participating Life Insurance Policies.
A dividend withdrawal allows you to access and receive the accumulated dividends earned by your participating life insurance policy
No. You may withdraw any amount, provided it is within the available dividend balance of your policy.
No. Withdrawn dividends are policy earnings payable to the policy owner and do not affect the policy's insurance coverage.
You may view your available dividend balance through My AIA under Financial Values, or inquire through your Agent/BSE.
Eligible participating policies may receive dividends in accordance with the product's terms and conditions. When declared, dividends are typically credited to the policy on each policy anniversary.
No. Policy dividends are not guaranteed and depend on the insurer's experience and dividend declarations.
- Cash Payment – Your dividend can be withdrawn in cash.
- Premium Reduction – You can apply your dividend as payment for your premiums.
- Accumulation – You can leave your dividend with the company to accumulate interest. Other options under these include:
- Self-Support
Your policy will self-support when the accumulated dividends are capable of paying the future premiums of your policy for its lifetime. When this happens, you won’t need to pay for the future premiums of the plan. - Mature as an Endowment
Your policy will mature as and endowment when the accumulated dividends plus cash value are at least equal to the initial face amount of the plan. - Paid-Up
Your policy is considered paid-up when the accumulated dividends plus the cash value were used to purchase a single fully paid-up Asset Protector whose face amount is at least equal to the original face amount. - Retirement Benefit at Age 65
You may elect to surrender the policy for its cash surrender value once you reach age 65. You can receive the proceeds in lump-sum or receive an monthly cash pension equivalent to the interest earned by leaving the proceeds with the company.
- Self-Support
Please contact your Agent/BSE for available options under your policy.
Full Redemption
The Full Redemption Account Value is the amount payable to the policy owner when a unit-linked insurance policy is voluntarily terminated before its maturity date, subject to the policy's terms and conditions. You may submit a full redemption request either by specifying the number of units to be redeemed or the redemption amount, as applicable under your policy.
The full redemption value is based on the current value and performance of the investment funds linked to your policy, less any applicable charges in accordance with the policy terms and conditions.
Surrender is typically applicable to traditional life insurance products, while redemption refers to the withdrawal or encashment of account values from unit-linked insurance products.
A full redemption will result in the termination of your policy. Once the policy is terminated, all associated benefits and coverages will cease.
Yes. You may request full redemption at any time, subject to the terms and conditions of your policy.
Cash Surrender
Cash value is the portion of your life insurance policy that accumulates over time and may be available for policy loans or as a surrender benefit, subject to your policy's terms and conditions
You may inquire about your policy's cash value through your Agent/BSE or any available self-service channels.
Yes. You may request a policy surrender to receive the available cash value. Please note that surrendering your policy will terminate the policy and all attached riders.
